Privacy Policy

Effective Date: November 2, 2024

Encora House, L.L.C. ("Encora House," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website encorahouse.com, use our services, or interact with us via SMS/text messaging.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, business name, website URL
• Business Information: Industry, service area, target market details, competitor information, business goals
• Payment Information: Credit card details processed securely through Stripe (we do not store your payment information)
• Communications: Messages you send us via email, SMS, forms, or social media
• Usage Data: Website activity, pages visited, time spent, referring URLs
• Technical Data: IP address, browser type, device information, cookies

2. How We Collect Information

• Directly from you: When you use our AI Visibility Pre-Score tool, purchase services, submit forms, or contact us
• Automatically: Through cookies, analytics tools (Google Analytics), and tracking pixels (Facebook Pixel)
• From third parties: Payment processors (Stripe), service providers, social media platforms

3. How We Use Your Information

We use your information to:

• Provide and deliver our services (AI Visibility Audits, marketing tools, property valuations)
• Process payments and send transaction confirmations
• Communicate with you about your account, services, and support requests
• Send you service updates, appointment reminders, and audit-related information
• Send marketing communications about new products, special offers, and promotions (with your consent)
• Improve our website, products, and services
• Analyze usage patterns and trends
• Protect against fraud and unauthorized activity
• Comply with legal obligations

4. SMS/Text Messaging

Consent: By providing your phone number and checking the consent box, you agree to receive text messages from Encora House, including:

• Transactional messages (order confirmations, delivery updates)
• Appointment reminders and audit information requests
• Marketing messages (special offers, discounts, new product updates)

Message Frequency: Message frequency may vary based on your interactions with us.

Message & Data Rates: Standard message and data rates may apply from your mobile carrier.

Opt-Out: You can opt out at any time by replying STOP to any text message. Reply HELP for assistance.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Companies that help us operate our business (payment processors, email providers, analytics services, SMS platforms)
• Business Partners: With your consent, for joint offerings or promotions
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or that of our users or the public

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior (Google Analytics)
• Serve relevant advertisements (Facebook Pixel)
• Improve website functionality and user experience

You can control cookies through your browser settings. Disabling cookies may limit your use of certain website features.

7. Third-Party Services

Our website and services integrate with third-party platforms:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Google Analytics: Website analytics
• Facebook Pixel: Advertising and analytics
• GoHighLevel: CRM and SMS platform

These third parties have their own privacy policies, and we encourage you to review them.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing through Stripe (PCI DSS compliant)
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

You may request deletion of your data by contacting us (see below).

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails or text messages
• Data Portability: Receive your data in a structured format
• Object: Object to certain processing of your information

To exercise these rights, contact us at info@encorahouse.com.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

13. International Users

Our services are operated in the United States. If you access our services from outside the U.S., your information will be transferred to, stored, and processed in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us